Discover your 100% YOU with MircoSourcing Position: Patient Management Coordinator Location: Harton Corporate Center, Baclaran, Paranaque, Metro Manila Work setup & shift: Day shift / Work From Home Youu0027ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Job Description Onboarding and Documentation Management: o Complete onboarding process and initial client setup with comprehensive client information in Sensible Care's care management software and online file management system. o Collect health summaries and any other health documentation from clientsu0027 medical practitioners and discharge planner as part of the onboarding process and upon a request by a Care Manager. o Ensure accurate and thorough documentation of clientsu0027 information, service status, and updates. o Ensure correct entry of compliance documents, dates and all required documentation is provided by the Care Manager. o Liaise with Care Manager for any documentation non-compliance issues and update as needed under the Care Manager's guidance. Rostering and Service Coordination: o Prepare client's roster as per the Plan of Care and Services provided by the Care Manager and in consultation with the Care Manager. o Issue referrals to Sensible Care's Allied Health and Nursing team as devised in the Plan of Care and Services and in consultation with the Care Manager. o Communicate with the internal team, rostering team, care managers, and other relevant stakeholders to ensure scheduling aligns with the client's needs and preferences. o Issue non-clinical referrals and set up services for clients in Sensible Care's care management software, based on services specified in the clientu0027s Initial Assessment and Care Plan (Plan of Care and Services). o Issue external clinical referrals as needed and in consultation and under guidance from a Care Manager. o Identify a suitable, compliant and most cost-effective service provider. o Liaise with service providers to verify charges, addressing any discrepancies as needed. Ongoing Support and Referral Management: o Manage non-clinical referrals on an ongoing basis, ensuring that clients receive timely and appropriate services. o Coordinate the purchase of aids, equipment, and consumables under the guidance of the Care Manager, ensuring client needs are met. o Work with Sensible Care's partner organisations to convert any recommended products to the partner's product. o Identify suitable service providers, source cost effective service providers and engage in their management. o Actively manage service provider compliance and performance by logging any compliance or service delivery matters in the provider's Incident Management System. o Provide a report to the Management Team on the service providers suitability on a regular basis. o Assist to collect client communication notes as activity records for Care Management claims. o Assist Care Management Team in client budget management activities. Client and Stakeholder Communication: o Maintain a polite and professional demeanour in all interactions, ensuring that clients feel respected and valued. o Facilitate effective communication to address any issues, provide updates, and share relevant information across all involved parties. o Document all communications in the care management system ensuring full transparency and accountability. o Ensure notes are accurate and follow the client documentation requirements Quality and Continuous Improvement Initiatives: o Collaborate with the broader team to identify opportunities for quality improvement and contribute to implementing best practices. o Ensure all documentation is accurately maintained, and draft reports for Management Team. o Engage in feedback collection activities as required and instructed by the Management Team. o Enter all feedback and Incidents as identified into Sensible Care's Incident Management System. o Adhere to Sensible Care's policies and procedures. Relationship Building and Business Development: o Foster strong relationships with client groups, referral sources, and community organisations. o Actively participate in business development activities to promote Sensible Care's services within the community. Other tasks: Be prepared to undertake other tasks requested by the Management Team. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/ .Terms & conditions apply
