Guest Experience Representative

Davao Region
Permanent
Full-time

2 days ago
Apply easily

About the RoleA fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.Time: 10 AM - 10 PM (U.S. Pacific Time)Who You Are

A hospitality-minded professional who thrives on creating standout guest experiences
A strong communicator with a friendly, clear, and empathetic tone
A proactive problem-solver who remains calm under pressure
Detail-oriented and dependable in a fast-paced, high-touch environment

What You'll Do

Respond to guest inquiries and feedback with care and efficiency
Resolve issues and turn challenges into positive moments
Coordinate with kitchen and service teams to ensure smooth delivery
Uphold high standards for guest recovery and retention
Support cross-functional collaboration and ad hoc projects

Requirements

3+ years in customer success, operations, or client service (U.S. accounts preferred)
Guest service, restaurant, or food service experience (required)
Strong written English and interpersonal communication skills
Critical thinking and ownership mindset
Bachelor's degree (honors preferred)

Bonus Points For

Experience with Grasshopper CX
Ecommerce support (chat/email) expertise

Benefits

Work From Home
Training & Development

Anavah Talent