B2B Collections & AR Specialist

• Competitive salary
• Strong support system
• Health benefit ($30/month)
• Training materials for upskilling are provided
• Paid holiday leaves (depending on the holidays that the client observes)
• Paid sick leave (sick leave convertible to cash if perfect attendance)
• Paid planned leaves
• Internet Allowance ($25/month)

• B2B Collections (Primary Focus)

• Own and drive the full collections lifecycle for business-to-business accounts, from initial outreach through resolution or escalation
• Execute proactive and persistent follow-up on past-due accounts via phone, email, and written correspondence
• Develop and implement tailored collection strategies based on account history, risk profile, and customer relationship
• Negotiate payment arrangements, settlements, and commitments to pay on complex or aged receivables
• Monitor and manage delinquent accounts, ensuring timely escalation when necessary
• Maintain accurate documentation of all collection activity, communications, and outcomes
• Track collection KPIs and provide regular status updates on portfolio performance

• Merger & Acquisition Data Cleanup & Account Reconciliation

• Support merger and acquisition integration efforts by auditing, reconciling, and cleaning up AR data from acquired entities
• Identify and resolve duplicate accounts, misapplied payments, and legacy billing inconsistencies resulting from company transitions
• Work through aged and orphaned receivables tied to organizational changes, account transfers, or entity restructuring
• Partner with finance and operations teams to establish clear records and proper account ownership post-acquisition

• Deep Research & Issue Investigation

• Conduct thorough, multi-source research into customer disputes involving pricing errors, contract misalignments, and billing discrepancies
• Review and interpret contracts, pricing schedules, amendments, and order histories to build fact-based resolution cases
• Investigate root causes of late payments, including internal process failures, miscommunications, or unresolved disputes
• Escalate findings with documented evidence and recommended resolution paths to internal stakeholders
• Serve as a subject matter resource for complex account issues that require historical context and investigative rigor

• Customer & Internal Communication

• Maintain clear, professional, and assertive communication with business clients regarding outstanding balances, disputes, and resolution timelines
• Respond to and manage customer inquiries related to invoices, account statements, contract terms, and payment application
• Collaborate cross-functionally with Sales, Billing, Finance, and Operations to resolve systemic or account-level issues
• Document and communicate recurring patterns or systemic issues that contribute to collection challenges

• AR Management Support

• Reconcile customer accounts and assist with month-end and year-end close activities as needed
• Prepare AR aging summaries, collections status reports, and dispute logs for leadership review
• Ensure financial records accurately reflect collection activity, payment commitments, and account status

• Ad hoc tasks assigned by the client

• 3+ years of hands-on B2B collections experience, with a demonstrated track record of successfully resolving complex and aged accounts
• Deep familiarity with B2B collection strategies, escalation workflows, and negotiation tactics
• Experience investigating pricing disputes, contract discrepancies, and billing issues — including reviewing contracts and pricing schedules
• Strong analytical and research skills; ability to trace issues across multiple data sources and systems
• Excellent written and verbal communication skills — confident, professional, and persuasive with business contacts
• High degree of self-motivation and the ability to manage a full workload independently in a remote environment
• Strong attention to detail and accuracy; comfortable working through ambiguous or incomplete data
• Proficiency in Microsoft Office Suite (Excel in particular), SalesForce, AR & Collections software, and accounting or ERP software (e.g., NetSuite, or similar)
• Experience supporting or executing AR cleanup in a merger or acquisition context
• Familiarity with contract review, purchase order processes, and B2B billing structures
• Two professional references and a valid criminal background check issued within the last 60 days are required for all successful applicants.
• Completion of intake paperwork, including submission of a valid tax identification number (e.g., Social Security Number, Social Insurance Number, or the country’s equivalent), is required before onboarding.

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