About us:LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.Our people:People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.The main purpose of this role is to handle the collections activities of key and global strategic accounts with open Invoices/credits/cash This is a client facing position that also involves significant contact with internal partners, often requiring partnership between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes
Initiate contact with customers to collect cash on unpaid invoices through phone calls and emails.
Build trust and confidence with customers, acting as their advocate when issues are raised.
Global lead for one or 2 Key Strategic accounts. this includes compiling reports for Finance and sales, escalation point for regional credit controllers where they are unable to proceed further, and also being the first point of contact for our Key clients and the link between our clients and all departments within LSEG.
Meet key performance targets and operational objectives.
Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are accurately recorded in the collections' system.
Lead the decision process on disconnecting customer’s services when payments cannot be obtained.
Monitor & analyses collection trends & identify debt issues at an early stage for resolution.
Aid Regional Credit Manager in compilation of monthly credit control reporting.
Identify accounts that require special attention and act with vitality to resolve issues.
Liaise with internal and external individuals to resolve billing disputes and queries.
Work closely on client’s disputes and follow throughs to satisfactory resolution until invoices are cleared or paid.
Build links with key partners in Finance, Sales, and Operations.
Perform cash reconciliations and research of unallocated and unidentified payments.
Handle complicated cash application issues.
Take ownership of actions from debt reviews and provision meetings.
Qualifications:
Strong Collections / Collector experience
Highly motivated, task oriented and able to work independently in a fast-paced environment.
Shown customer service experience, ideally working with large international clients.
Strong Analytical Skills
Demonstrated success handling accounts receivable and resolving billing issues.
Ability to work under pressure and driven to achieve targets.
Excellent organizational skills with high attention to details and proven track record to set and manage several priorities.
Ability to drive performance and ensure results delivery.
Strong English language - verbal, written and presentation.
Knowledge of Microsoft Office with strong skills in excel.
2-4 years of experience in accounts receivable or related field
Bachelor’s degree or equivalent experience in finance, accounting, or related field
Career Stage: Senior AssociateLondon Stock Exchange Group (LSEG) Information:Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
