Operations Support Associate (Email Support)
- Quezon City, Metro Manila
- Permanent
- Full-time
Unlike traditional BPO roles, this is a strategic operations position where you'll ensure a seamless learning experience for professionals worldwide. You'll work closely with trainers, managers, and learning consultants from different countries solving real-time issues and improving global learning solutions.What You'll Do:
- Offer the learner, and trainers worldwide the best experience possible by providing support and being efficient in giving the solutions to concern or issues that arise on our learning portal.
- Troubleshoot, diagnose, and resolve requests and issues via email, live chat, and phone.
- Monitor lessons and internal tools 24/7.
- Be an expert and ensure a smooth communication with our internal clients.
- Support our learning consultants abroad during their offline hours or in case of emergency.
- One previous successful experience as a Customer/Technical Support
- Bachelors/College Degree in any field
- Internet savvy and proficient in MS Excel, Google Sheets, Google Docs, and Open Office
- Process-oriented and have keen attention to detail
- Impressive analytical and problem solving skills
- Outstanding communication skills, both orally and written
- Open to work onsite and on graveyard shift in Eastwood Libis, Quezon City
- Standard Benefits: Medical & dental insurance, paid vacation & sick leaves and public holidays.
- Flexible work shift with 2 hours flexible time
- Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
- The opportunity to learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
- Exciting team-building events.