Support Analyst

SafetyCulture

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 2 months ago
The RoleSafetyCulture is looking for Customer Support Analysts to champion the high standard of excellence demonstrated by our team on a daily basis. Our support analysts embody our core values and serve as our brand’s representatives by helping our customers get the most out of iAuditor, our flagship software.
  • Responding to our customer’s SafetyCulture (iAuditor) related concerns through chat, email, and calls based on protocol and current metrics.
  • Documenting customer inquiries on all platforms, making sure they’re accurate, complete, and compliant with the quality framework (chat, email, and calls).
  • Educating our customers about the company SafetyCulture (iAuditor), and iAuditor’s features as well as providing product updates that concern customer experience.
  • Walking customers through any difficulties they may encounter in the installation of SafetyCulture (iAuditor), and providing basic troubleshooting.
  • Arming customers with product knowledge and the technical know-how to ultimately, make them self-sufficient iAuditor champions of their respective organizations.
  • Researching relevant information using SafetyCulture prescribed and approved resources.
  • Candidate has the ability to simplify complex steps and instructions for our customers through verbal and written communication.
Candidate has the ability to determine the source of a problem and find an effective solution.Candidate has the ability to figure out how to get over, around, or through barriers to success, and then taking action.Fresh graduates from business and communications-related courses are welcome and highly encouraged to apply!Entry Level / Junior, Apprentice Customer Service Information Technology / IT 2 openings Bachelor's degree graduateSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

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