Legal Intake Specialist (Remote, Night Shift)

• Make outbound calls to guide potential clients through legal intake.
• Follow up after attorney responses to encourage client engagement.
• Handle inbound inquiries and listen actively to client concerns.
• Record accurate client and case information in our CRM.
• Meet daily and weekly call and conversion goals.
• Represent LegalMatch clearly, professionally, and empathetically.
• Manage objections and rejections with professionalism.
• Participate in coaching and apply feedback actively.
• Collaborate with teammates to improve service delivery.
• Report any blockers or availability issues promptly.

• Background in legal intake, customer service, or client success.
• Excellent verbal communication and active listening skills.
• Comfortable with CRM tools and remote tech (PC, headset, internet).
• Can manage multiple tasks with minimal supervision.
• Experience with AI call tools is a plus.
• Law grads, paralegals, and career-shifters are welcome.

• Be proactive and focused on results
• Solve complex problems, even under pressure
• Have a “can-do” attitude to resolve issues efficiently
• Pursue continuous improvement in processes and systems
• Work well with teams and communicate effectively

LegalMatch