Responsibilities: Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products. Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. Build and maintain positive customer relationships to enhance overall satisfaction and loyalty Job Requirements: Proven experience in BPO customer service or support (min. of 6 months for Representatives and at least 3 years for Team Lead role) Strong verbal and written English communication skills Comfortable handling calls, emails, and live chats Good problem-solving and active listening skills Willing to work night shifts, weekends, or holidays Ability to work in a fast-paced, team-oriented environment Work details: Work location: Brgy. Poblacion, Tuba, Benguet, Philippines Work setup: Full-time onsite Work schedule: Night shift **We offer free accommodation for selected candidates who are open to relocate! Show more Show less