Job title : Training and Quality Director Location: Taguig City (Onsite) Education: Bachelor's degree in business, Human Resources, Management, or related field. Experience: 7-10 years of experience in training, quality management, or related fields. No of Openings: 1 Roles and Responsibilities: Develop and Implement Training Programs: Design and roll out effective employee training programs tailored to different departments, ensuring alignment with organizational goals. Training Needs Analysis: Collaborate with department heads and HR to identify skills gaps and create targeted training strategies. Leadership Development: Implement leadership training programs aimed at developing high-potential employees and future leaders within the organization. Quality Standards Development: Establish and enforce company-wide quality standards, ensuring compliance with industry regulations and best practices. Quality Audits: Oversee regular audits to evaluate the quality of products, services, and processes across departments. Training Evaluation: Continuously monitor and assess the effectiveness of training programs, using metrics such as employee performance, feedback, and productivity. Required Skills: Proven ability to develop and implement training and development strategies. Strong knowledge of quality assurance processes and methodologies. Excellent leadership and team management skills. Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and analytical skills. Ability to manage multiple projects simultaneously and meet deadlines. Bachelor's degree in business, Human Resources, Management, or related field. Minimum of 7-10 years of experience in training, quality management, or related fields. With at least 5 years in a leadership role in the BPO Industry Show more Show less