Senior Manager, Studio Operations

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we'll always find EMPATHY

• Studio Leadership & Strategic Execution

• Partner with the founder to set and implement strategic direction and operational priorities across the studio
• Translate business vision into studio-wide workflows, systems, and execution plans
• Represent the studio externally with clients and partners, reinforcing trust and design excellence
• Foster a studio culture of creativity, accountability, collaboration, and continuous improvement

• Financial, Systems & Operational Oversight

• Own all operational dashboards, KPIs, and reporting (utilization, profit margin, project delivery timelines)
• Manage project profitability tracking and install forecasting into project planning
• Transition accounting from Wave to Xero, including automation workflows and partner with finance to oversee AR, aging receivables, and monthly financial hygiene
• Design and enforce repeatable processes for scoping, resourcing, and delivery
• Lead the implementation of operational frameworks such as EOS or OKRs to align the team and improve accountability

• Creative Team Management & Capacity Planning

• Manage and mentor a multidisciplinary team of designers, 3D artists, and modelers
• Monitor team capacity and resourcing needs, balancing full-time and contract talent
• Own talent development, processes hiring, onboarding, performance reviews, and professional growth
• Design and manage a variable compensation model tied to performance metrics

• Strategic Growth & Delivery Excellence

• Support business development efforts through proposal generation, contract templates, and onboarding workflows that enable smooth project launches.
• Build and refine studio SOPs around project delivery, client communication and feedback cycles that maintain high-quality outcomes.
• Implement HubSpot as a source of truth for the sales pipeline and delivery planning
• Build dashboards to forecast revenue and flag risk before it hits delivery
• Support exploration of AI tools that enhance workflow and reduce production bottlenecks
• Anticipate operational needs and proactively resolve issues to free up executive bandwidth and maintain momentum on strategic initiatives.

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

• 5+ years experience in architecture studio management, studio operations or as Chief of Staff in a creative firm
• 3+ years of people management, ideally leading multidisciplinary creative teams
• Prior experience working in architecture, interior design, visual production, or a related design discipline.
• Experience implementing KPIs and tracking financial performance across projects and teams.
• Experience working with Financial Data
• Obsessed with systems, accountability, and financial hygiene
• Proven experience building operational systems and scaling internal processes in creative or design environments
• Proficiency in tools like: Google Sheets, Xero, HubSpot, Notion, Toggl, and AI apps
• Excellent organization skills
• Excellent communication skills both written and verbal and interpersonal skills
• Attention to detail
• A builder's mindset, you don't wait to be told what to fix
• Based in the Manila, the Philippines (preferred) or available to fly in for studio outings and work aligned hours remotely

• Private Health Insurance
• Paid Time Off
• Training & Development

Boldr