Process Associate

Genpact

Muntinlupa City, Metro Manila
Permanent
Full-time

24 days ago

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Associate, Customer Care.
Responsibilities

Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.
Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, payment, disputes, explaining charges, handling fraud, online transactions and handling fees or rates
Customer Service for American consumer credit card customers
Use of CRM tools and documenting detailed information
Ability to utilize the tools properly to efficiently resolve the customer’s issue

Qualifications we seek in you!
Minimum Qualifications

At legal age by the time of application
High School / Senior High School graduates are accepted, College graduates are preferred.
Ability to perform in a fast-paced and high-volume service center
Ability to multi-task alongside compliance to the process
Shall pose no challenges in adhering to work schedules.
Flexible to work in any schedule.
Excellent Data Entry Skills
Detailed Oriented

Preferred Qualifications/ Skills

Able to demonstrate understanding while improving chance to create rapport with the customer.
Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow.
Displays excellent problem solving and decision-making skills.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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