
Systems Specialist
- Mandaue City, Cebu
- Permanent
- Full-time
- Installs and supports sales distribution programs
- Ensures the latest versions are deployed across distributor areas.
- Trains staff and distributor teams on software use and Standard Operating Procedures.
- Tests and debugs programs with developers; verifies pre-deployment data conversion
- Prepares and tests hardware/software for deployment.
- Installs software, configures workstations, and network infrastructure.
- Maintains equipment
- Establishes and recommends system usage.
- Maintains system master files and cascades updates
- Enhancements and Improvements
- Provides input on system improvements.
- Coordinates bug fixes and patch updates with developers and distributors
- Provides technical support and escalates unresolved issues.
- Logs and tracks reported problems and resolutions.
- Conducts trainings, maintains IT inventory and documentation.
- Assists in tech evaluations and upgrades.
- Coordinates MS Office and antivirus license management.
- Performs preventive system maintenance and troubleshooting
- Develops and consolidates report templates and system status updates.
- Reviews quarterly reports: Customer Count, Facings, Geo-tagging, and weekly reports on SFA status, system issues, and ad-hoc reports
- Updates and conducts quarterly systems assessments and SOP compliance checks.
- Consolidates findings and works with admins for enhancements
- Validates distributor incentives based on targets.
- Coordinates adjustments
- Proficient in oral and written communication skills, able to use Microsoft Office Software programs in the presentation.
- Proficient in computer-based programs
- Planning and Organizing Skills
- Knowledgeable in IT hardware and software maintenance
- Analytical with above-average problem-solving skills and ability to think outside the box
Kalibrr