Manager, KYC & Customer Due Diligence

Cebu
Permanent
Full-time

3 days ago

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .Role Summary:The Manager, KYC & Customer Due Diligence (CDD) leads a team of analysts responsible for executing global AML/KYC compliance activities, including customer due diligence, risk assessments, and sanctions screening. This role serves as the primary escalation point for high-risk cases and ensures quality, efficiency, and regulatory compliance across jurisdictionKey Responsibilities:

Lead and manage a team of KYC/CDD Analysts
Oversee customer onboarding, due diligence, and ongoing monitoring
Review and approve risk ratings and high-risk cases
Act as escalation point for complex AML/KYC issues
Ensure compliance with global regulations (BSA/AML, EU, UK)
Drive process improvements, quality assurance, and operational efficiency
Partner with Legal, Compliance, and business teams

Qualifications:

3-7 years of experience in AML, KYC, CDD, or financial crime compliance
Proven leadership or team management experience
Strong knowledge of AML/KYC regulations and risk frameworks
Strong problem-solving and decision-making skills

Nice to Have:

CAMS, ICA, or similar certifications
Experience with sanctions screening, SARs, or audits
Experience in global or multinational environments

What We're Looking For:

Strong leader with a hands-on, execution mindset
Ability to manage high-risk escalations and drive decisions
Process improvement and change management mindset
Ability to thrive in a fast-paced, high-pressure environment

Work Setup:

Hybrid work setup
Mid-shift schedule

#LI-MG1#LI-HYBRIDShare this job:Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2026 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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