Clinic Manager

• Oversee daily clinic operations to ensure smooth workflow, operational efficiency, and high patient satisfaction.
• Ensure compliance with company policies, organizational audits, health and safety regulations, and clinical protocols at all times.
• Conduct continuous review and improvement of administrative and operational procedures to enhance efficiency and effectiveness.
• Plan and implement effective staff rotation to ensure optimal clinic coverage and productivity.
• Manage stock control processes to maximize sales, prevent shortages, and minimize stock loss.

• Lead, motivate, and manage clinic staff to foster a high-performing and customer-focused team.
• Conduct regular staff meetings, performance evaluations, coaching sessions, and corrective actions when necessary.
• Ensure all staff receive proper onboarding, training, and continuous development, including selling skills and service excellence training.
• Maintain a positive, engaging, and motivating work environment.
• Support HR in recruitment, onboarding, and workforce planning.

• Ensure the clinic consistently meets or exceeds sales targets set by management.
• Develop and execute sales strategies aligned with clinic and company objectives.
• Monitor sales performance, identify gaps or opportunities, and implement corrective actions.
• Motivate the team to achieve both individual and collective sales goals.
• Develop key account partnerships and contribute to business development initiatives.
• 4. Financial & P&L Management
• Manage clinic P&L performance, reviewing financial results against targets and ebitda goals.
• Identify opportunities to minimize costs and maximize revenue without compromising service quality.
• Develop, monitor, and manage budgets, financial goals, and performance reports in coordination with leadership.
• Analyze clinic performance data and implement strategies to drive sustainable growth.

• Deliver industry-leading customer service that elevates the clinic experience from “good to great.”
• Build and sustain a customer-focused culture that creates long-term client relationships.
• Manage client expectations and handle complaints in line with company protocols.
• Ensure high-quality patient care and consistent service standards across all touchpoints.

• Minimum 3 years of experience as a manager, ideally in a clinic, healthcare, or aesthetic setting
• Extensive managerial experience (preferably 8–10+ years) is an advantage
• Strong working knowledge of the Beauty & Aesthetic Industry
• Experience working in a medical or highly regulated environment
• Previous experience or accreditation in professional laser and skin treatments is preferred
• Proven experience in sales leadership, achieving sales targets, and staff training
• Experience managing P&Ls and interpreting financial data
• Ability to work flexible hours based on business and clinic needs

• Strong people management, coaching, and performance development capability
• High level of commercial, financial, and business acumen
• Strong analytical, planning, and problem-solving skills
• Highly organized, autonomous, and goal-driven
• Ability to multitask, prioritize, and perform effectively in a fast-paced environment
• Proven success in startup or growth-oriented environments

• Special Leave Benefits for Women
• Single Parent Leave
• Medical / Health Insurance
• Paid Sick Leave
• Employee Discounts
• Paid Vacation Leave
• Maternity & Paternity Leave

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