What you'll do Oversee overall operations and site performance Manage operations managers and team leads Ensure SLAs and KPIs are consistently met Work closely with clients and internal leaders Improve processes and drive operational efficiency Handle escalations and major operational issues Support growth and scaling of the site Minimum Qualifications Role summary This role leads the day-to-day operations of the site. The focus is performance, team leadership, and making sure clients get consistent service. What we're looking for Strong BPO or operations leadership background Experience managing large teams and multiple programs Strong people leadership and client management Data-driven and performance-focused
