IT Operations Manager - Remote - Up to 150K
weSource Management Consultancy Firm
- Makati City, Metro Manila
- Permanent
- Full-time
- System Monitoring: Continuously monitor all IT systems including Core Banking, API Layer, Payment Operations, and Card Connection to ensure optimal performance and security.
- Issue Resolution and Downtime Management: Lead the response to operational issues, coordinating efforts to resolve system outages or interruptions promptly. Implement strategies to minimize downtime and its impact on business operations.
- Disaster Recovery Coordination: Develop, implement, and maintain policies and procedures for disaster recovery and data backup. Conduct regular drills and ensure readiness for any potential system disruptions.
- Quality Implementation in IT Operations: Establish and enforce IT operations quality standards. Continuously improve operational processes to enhance efficiency and effectiveness.
- AWS Account Management: Manage the AWS account, ensuring efficient and cost-effective use of resources. Implement best practices in cloud operations and security.
- Internal coordination: Work with internal teams to identify and resolve operations issues. Lead the team responsible for operations monitoring, fostering a collaborative and results-driven work environment.
- Vendor Management: Coordinate with external vendors and service providers to ensure seamless integration and maintenance of IT services.
- Compliance and Reporting: Ensure compliance with regulatory requirements and internal policies. Prepare and present regular reports on IT operations status and incident management.
- Innovation and Improvement: Implement projects to monitor and address IT operations. Stay abreast of technological advancements. Recommend and implement innovative solutions to enhance system reliability and performance.
- Required skills and qualifications
- Bachelors degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT Operations, IT Service Management and other related fields.
- Certifications in ITIL or any related certifications in IT Service Management would be an advantage.
- Proven experience in managing AWS environments, including certifications in AWS.
- Strong leadership skills with experience in managing and developing a team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Knowledge of regulatory standards relevant to the banking industry would be an advantage.