Retail Outlet Officer

DHL

Makati City, Metro Manila
Permanent
Full-time

6 days ago

Overall Role Purpose:

Generate revenue for the Retail Sales Cash Channel
Convert cash shipment queries from Customer Service (50 cash acquisitions /FTBs per month)
Maintain converted cash customers (25 regular cash customers per month)
Maintain portfolio of regular cash customers in RSD database (50 regular customers)
Daily target of 35 phone calls
Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
Assist Retail Team in implementation of promotional and merchandising activities

Key Activities:Retail Sales Manager

Undertake any projects/duties as assigned by the Retail Sales Manager
Carry out any task that is required by his or her superiors from time to time.

Customers

Act as Retail Sales / Cash customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
Provide customer-oriented service at all times relating to specific sales issues.

Country Sales Function

Liaise closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that target for the area is achieved.
Ensure co-operation with other members of the sales team and throughout the sales force.

Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
3-5 years of experience in Sales, strong customer service, communication, leadership, and organizational skills, coupled with business acumen, technical proficiency in POS systems
The capacity to adapt to disruptions, unexpected changes, and tight deadlines is important in a fast-paced environment.
Needs a strong blend of logistical understanding, technical skills in inventory and supply chain management, and strong analytical, communication, and leadership abilities to oversee store-level operations and improve efficiency
Expertise in inventory management software, ERP systems (such as SAP), the Microsoft Office Suite, particularly Excel, and logistics management software is essential.

Retirement Benefit Plans
Gym Membership
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans

Associate / Supervisor Sales and Marketing Logistics / Procurement 3 openings Bachelor's degree graduateOur culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.WE DELIVER THE DIFFERENCEPurpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. WE CAREAnd that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging. We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.WE GROW TOGETHERWe never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

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