Craft unforgettable guest experiences at Wright Park Hotel! We're seeking a dynamic Front Office Manager to lead our team and ensure seamless operations. As the face of our hotel, you'll play a crucial role in creating a welcoming and efficient environment for our guests. This is an opportunity to lead, mentor, and inspire a pioneer team while contributing to a luxury experience that leaves a lasting impression. If you're passionate about hospitality and thrive in a fast-paced setting, apply today.1.Operations Management:- Oversee the efficient operation of the Front Office, including guest registration, room assignments, and check-out procedures- Ensure adherence to hotel policies, procedures, and standards to maintain high-quality service and guest satisfaction- Monitor and analyze occupancy forecasts and adjust staffing levels and operational procedures accordingly to optimize efficiency2.Staff Leadership, Training and Development:- Supervise front office staff to ensure adherence to policies, procedures, and safety protocols- Serve as a role model for corporate values and mission in daily interactions and decision-making- Promote a work culture emphasizing hospitality, integrity, teamwork, professionalism, and excellence- Coach and motivate front office staff to deliver outstanding guest service- Conduct regular performance evaluations and provide constructive feedback- Foster a positive work environment and cultivate a culture of continuous learning and improvement3.Property Management System (PMS) Maximization:- Utilize the PMS to its fullest potential to streamline operations and enhance guest experience- Regularly review PMS functionalities and coordinate with vendors for upgrades and improvements- Ensure accurate data management and reporting through the PMS for efficient decision-making4.Guest Relations:- Ensure personalized and efficient service delivery to exceed guest expectations- Handle escalated guest issues and ensure resolutions that maintain guest satisfaction- Monitor guest feedback and implement improvements based on insights5.Coordination and Communication:- Collaborate effectively with other departments to optimize overall hotel operations- Maintain communication with the PMS vendor to stay updated on system capabilities and enhancements- Participate in meetings and provide input on strategic decisions and operational planning6.Financial Management:- Ensure accurate handling of cash transactions and adherence to cash handling procedures- Monitor and manage front desk revenue, including room rates, deposits, and incidental charges- Prepare and analyze financial reports related to front office operations- Implement cost-control measures and monitor expenses to meet budgetary goals- Coordinate with accounting department for reconciliation and auditing of financial transactions7.Safety and Compliance:- Uphold hotel safety protocols and emergency procedures to ensure a safe environment for guests and staff- Ensure compliance with industry regulations and hotel standards8.Reporting and Documentation:- Prepare and analyze reports on front office performance, occupancy rates, and guest satisfaction metrics- Maintain accurate records and documentation related to front office operations and guest interactions