Technical Customer Support Specialist

ezyCollect

Makati City, Metro Manila
Permanent
Full-time

Just now
Apply easily

Why join ezyCollectIn the time it takes you to read this job ad, our platform collects around $58,991.86 from businesses that struggle with late-paying customers. Since 2016, ezyCollect has been helping 1,500+ businesses reduce their overdue invoices by 43% on average.ezyCollect is an Australian-founded B2B SaaS FinTech on a mission to eliminate late payments, with a focus on the Food & Beverage andWholesale Building industry. Our invoice-to-payments subscription software complements accounting/ERP software (MYOB, Xero, NetSuite, SAP etc.) to automate the process of getting paid. We are expanding our products and services as well as our team! We are a team of over 60 across Australia, New Zealand, Brazil, the Philippines, the USA and Canada. ezyCollect is driven by a passionate and dynamic team that loves solving real business problems using the latest technology to get businesses paid on time every time. Our vision is to empower our clients to grow their businesses through integrated and faster payments, the latest and most accurate credit data and process automation.We're looking for a curious, determined professional who thrives in a fast-paced, collaborative environment.This is a full-time role based in the Philippines, working mainly in Australian business hours with some flexibility for US and client time zones. You’ll observe NSW public holidays, and all communication is in English.Technical Support SpecialistJoin our team and be the go-to problem solver behind the scenes! You’ll use your SQL know-how and integration expertise (think Xero, NetSuite, SAP, QuickBooks, MYOB) to keep things running smoothly, squash sync issues, and support our clients across the globe.If you love digging into databases, fixing tricky technical challenges, and turning data into real insights, all while working with a collaborative, fast-moving team, this role is for you. You’ll get to work on smart fintech solutions, grow your skills, and make an impact every day.The Role

Installations of all supported ezyCollect integrations, e.g. NetSuite, MYOB EXO, MYOB Acumatica, Xero and complex integrations
Performing daily sync integrations checks
Resolving daily Support Tickets
Inbound customer support (Hubspot inbox and Intercom live chats)
Liaising with technology partners to resolve clients' issues
Ensuring proper technical documentation is logged and maintained.
Supporting clients or performing tasks outside of regular working hours (U.S. or other client time zone) when needed.

The Role RequirementsGeneral

Minimum 2 to 3 years of experience in a technical support role, preferably in a SaaS-Fintech-based company
Skilled in handling urgent investigations, isolating problems, and addressing high-priority issues effectively
Customer-focused with a positive attitude and high standard in customer service; confident to speak to clients through phone, email, and live chat in fluent English
Ability to communicate complex issues to both technical and non-technical audiences
Preferably experience with AUS and US clients
A problem-solving mindset and confidence in tackling tricky issues
A strong work ethic and being easily adaptable to fast-paced environments
Proactive with excellent initiative, while maintaining a high standard of work quality
Excellent administrative, organisational, and time-management abilities
Fast learner and highly adaptable to new tools and processes
Reliable with a clear understanding of punctuality and the importance of meeting deadlines
Collaborative team player, highly flexible, and willing to work outside regular hours when required

Technical

Experience integrating with platforms like Xero, NetSuite, SAP, QuickBooks, or MYOB
Skilled in troubleshooting and resolving issues across various software integrations
Strong database know-how
Hands-on SQL skills:

Knowledge for both production and reporting needs
Capable of writing and executing SQL queries for diverse purposes, including reporting and analysis
Development in Java, RESTful Api, Application servers (Tomcat)

Some of our benefits and perks:

Employee Share Options
Annual Training Budget
HMO contributions
Flexible working arrangements
4 weeks annual leave per year
2 weeks sick/carers leave per year
Generous parental leave policy
Other leave allowances (i.e. compassionate leave, bereavement leave, emergency leave, etc.)
Employee SWAG
Quarterly Social Team Events
Monthly Virtual Games
Having a large impact, a small team, and helping shape the future of ezyCollect
Joining a passionate team that rewards the right behaviours
Working with a product that customers love! >1,200 customers in >18 countries
There is an exceptional opportunity for the right candidate to work closely with our business founders, grow together with the company and help shape the future of ezyCollect
Being part of a passionate, entrepreneurial team where you’ll be valued for your contribution
Dedicated training and coaching to help facilitate your career growth
Insight/access into multiple facets of the business, giving a unique level of experience
Fun and collaborative work environment guaranteed
This is a Remote (work from home) position.

ezyCollect