Retail Associate
- Cebu
- Permanent
- Full-time
relevant work experience desired
Previous telesales experience preferred
Ability to maintain the highest level of confidentiality
Excellent interpersonal, written and oral communication skills
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Ability to adapt to a flexible schedule͏Roles and Responsibilities Communicate with potential customers by phone to solicit orders and quote prices to persuade
customers to buy Client products or services
Explain services and special promotions to customers adhering to script, Client and government
regulations
Up-sell and / or cross-sell products or services to customers where appropriate
Complete appropriate paperwork and record necessary customer sales information at time of sale
Document status of all calls indicating leads generated or leads which could not be pursued due to
either disconnected phone numbers or lack of interest
Participate in projects, duties, and other tasks assigned by management
Make recommendations to implement improved processes
Basic Customer Service Skills
Demonstrate through communication, genuine interest and concern to what the customer/client is
telling them.
Demonstrates a willingness to help
Able to complete basic troubleshooting
Able to speak intelligently to computing and computing components.
An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the
latest and greatest as it relates to Computers
Problem solving skills
Able to sell service to customers that are not able to repair service themselves
Making sure that the customer understands the benefits of what they are receiving and able to
handle reluctance/objections.
Candidate shall be responsible for all risk management & compliance activities as applicable to this
functional role͏Deliver No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Customer Service(Product&Service) .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.