Operations Manager | Auto Loan Service (Active Pooling)

Sutherland

  • San Fernando City, Pampanga
  • Permanent
  • Full-time
  • 1 month ago
Company Description:Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job Description:Responsibilities:1. Managing Cluster/Community Performance
  • Complete weekly coaching sessions and call audits.
  • Complete weekly huddles and come up with Team strategy to achieve operational goals.
  • Partner with the Operations Manager on Continuous Improvement activities, training, and action plans.
2. Client Advocate
  • Accomplish weekly deliverables, such as · Coaching compliance inclusive of RCAs and Action Plans
  • Team attendance infraction insights through the internal Sutherland attendance tool.
  • Provide ideas that can help the client improve their product, business, processes, and/or policies.
3. People Management
  • Set up accountability discussions on attendance and performance challenges.
  • Determine training needs to equip staff with fundamental skills and knowledge.
  • Keep employees in the loop for any internal and external updates
Qualifications:Our most successful candidates will have:
  • A Bachelor's Degree is preferred but not required.
  • Three years of operations and management experience; process transformation experience.
  • Four to Five years of banking / financial / auto loan services experience - knowledgeable on Customer Service processes, and services.
  • Experience in managing, and directing associates/sr associates, team manager resources spanning 100 for Manager.
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Sutherland