Security Supervisor

• Surveillance and Patrol: Skilled in monitoring CCTV, conducting routine patrols, and identifying security threats.
• Maintain frequent supervision of hotel critical areas through CCTV surveillance and patrolling. Deploy manpower according to risk and activity levels
• Immediate response to abnormalities, suspicious situations and disorder
• Emergency Response: Capable of acting swiftly and effectively during fire alarms, medical emergencies, evacuations, or disturbances.
• Fully familiarize oneself with all emergency contingency plans, policy & procedure, manuals etc.
• Fully understand the role of the Incident Response Team (IRT) and the IRT Team Leader and CMT.
• Participate in all emergency drills (planned and unplanned) as directed by the SSM.
• Guide and coach all Officers and new recruits in the principles of all emergency contingency plans.
• Ensure that all Officers and new recruits are familiar with all emergency systems (e.g. Fire Detection and Alarm systems) and equipment.
• Routine Hotel patrols must include Fire and Life safety: e.g. removal of obstructions from fire staircases and fire exits; fire doors closed etc
• Incident Investigation: Experienced in handling, documenting, and reporting incidents such as thefts, accidents, or unauthorized access.
• Ensure that the Daily Activity Report is correctly and accurately completed throughout the shift and submit to SSM for checking by the following morning.
• Generate detailed / concise reports of routine occurrences.
• Ensure that all documentation, reports etc are accurately filed according to SSM instructions.
• Ensure immediate scene protection of any incident/accident.
• Identify victim(s) witnesses immediately.
• Administer first aid / offer victim support.
• Protect any evidence found at the scene.
• Take immediate photographic evidence.
• Obtain full names, staff numbers, and telephone numbers etc of all involved parties.
• Circulate any relevant information by radio.Ensure full and accurate information passed to the SSM in order to generate a full incident report.
• Crisis Handling: Makes quick, effective decisions in emergencies or high-pressure situations.
• Conflict Resolution: De-escalates tense situations calmly and respectfully.
• Report all criminal allegations and incidents immediately to the SSM.
• Instant deployment of resources to protect any identified crime scene.
• Identify victim/witnesses and offer reassurance / first aid. Obtain full particulars.
• Circulate description of suspect(s)
• Inform the SSM of any intelligence/information received relating to crime in or near the Hotel.
• Judgment: Exercises sound judgment in protecting guests, staff, and hotel property.

• Vigilance: Constantly aware of surroundings and potential security breaches.
• Accurate Monitoring: Able to detect suspicious behavior or unusual activity.
• Record Keeping: Maintains thorough and precise security documentation.
• Regulatory Knowledge: Familiar with local laws, fire codes, and occupational safety standards.
• Procedural Compliance: Ensures all staff and guests comply with hotel safety and access control policies.
• Access controls (e.g. registration and permit system)
• Frequent foot patrolling of all Hotel areas ensuring security staff maintain crime awareness at all times
• Gate Pass and Asset Disposal controls
• Visitor / contractor / casual staff bag searches
• Staff locker searches (with HRD)
• Hotel Keys - release, receive and key copying functions following strictly to Policy and Procedures
• Electronic Key system
• Panic / hold up alarms
• Guard tour system
• Lift operation and alarm
• Door alarms (Fire Exit doors)
• Fire Detection Alarm System and equipment
• CCTV system (NVR, cameras, lenses, cables etc)
• Radio communication; Flashlights
• Risk Management: Identifies potential hazards and suggests improvements to reduce risk.
• Monitor the Hotel environment throughout the shift and identify any security and / or safety risks that become apparent. Report all risks to the SSM.
• Ensure that all critical areas are adequately managed according to SSM instructions throughout the shift.
• Clear Reporting: Writes detailed, accurate incident reports and daily logs.
• Guest Interaction: Handles guest concerns or disturbances discreetly and professionally.
• Deploy resources in line with SSM developed strategy.
• Sweep critical Hotel areas and assigned VIP guest floor prior to VIP event / visit in order to identify irregularities; suspicious situations etc.
• Carry out assigned tasks strictly according to strategy.
• Immediately report any irregularities; signs of disorder etc. to the SSM.
• Ensure the unimpeded and safe movement of VIP guests into
• Internal Coordination: Communicates effectively with hotel departments, contractors, and emergency services.
• Chair pre-shift briefings, ensuring that all security officers are fully updated with relevant information.

• Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code, and Rules and Regulations.
• Adheres to the set procedures for attendance and timekeeping.
• Attends team meetings as required by his/her manager.
• Comply with Lost and Found procedures at all times.
• Adheres to emergency procedures prescribed by the company.
• Adheres to specified hygiene and personal appearance standards of the company.
• Attends scheduled training and participates in company-initiated employee activities.
• Complies with the Companys Environmental Policy and established rules and guidelines.
• Performs such other functions as may be delegated by management from time to time.

Filinvest Group