Bilingual Japanese Customer Support Specialist - Pampanga

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  • Angeles City, Pampanga
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
What You'll Do:
  • Deliver world-class support via email and phone to our Earner & Spender clients with clear, prompt, and helpful solutions.
  • Provide timely insights to stakeholders using logical and effective communication channels.
  • Improve processes to enhance the customer experience, focusing on retention and satisfaction for high-value clients.
  • Identify patterns in customer interactions to optimize support systems as we grow.
  • Maintain excellence in core responsibilities while contributing to the teams long-term success.
  • Thrive in a high-volume, fast-paced environment across service industries, retail, hospitality, or other support areas.
  • Manage multiple tasks efficiently under pressure in a complex environment.
What You Bring:1–2 years of work experience.Bachelors degree. * Ability to quickly identify and resolve customer issues, with a strong problem-solving mindset.
  • Customer-first attitude, taking independent and appropriate actions to support clients.
  • Open to 24x7 support with rotating day/night shifts and weekend offs (40 hours/week).
  • Bilingual in Japanese and English, with proficiency in spoken and written communication.
Preferred Qualifications:Previous customer experience is a plus.Perks & Benefits:HMO coverageLeave creditsAllowancesAttendance bonusMonthly prizes and bonusesReferral bonus up to PHP 30,000Work Setup:Onsite at SkyTech, IT Park, Mabalacat, PampangaRotating shifts6-month project-based contract

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