Account/Process Trainer - Service Desk Financial

TASQ Staffing Solutions

  • San Fernando City, Pampanga
  • Permanent
  • Full-time
  • 12 days ago
  • Apply easily
Responsibilities:1. Training Needs Analysis:
  • Ability to identify training needs accurately.
  • Ability to extend follow- up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design:
  • Demonstrates end to end understanding of course design methodologies.
3. Content Development:
  • Demonstrates end to end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
  • Possesses effective delivery/training techniques and methods.
5. Research Methodology:
  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
6. Partnering:
  • Ability to work closely with various functions and stakeholders
  • Ability to work closely with client teams effective cross-cultural communication
7. People Management:
  • Building and leading cross-cultural teams
  • Conflict management
8. Planning, Organizing and Administrative skills:
  • Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,
Scheduling, CS Domain, Reports, Coordination with TIG/Facilities * Ability to schedule trainings while optimizing the resources available
  • Ensures training plan and delivery is executed in a timely manner
  • Able to increase efficiencies within processes and the team
Requirements:
  • Graduate of any 4-year course.
  • At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
  • With background or knowledge in Tech Support or Service Desk
  • Excellent oral and written communication.
  • Amenable to work in shifting schedules in Clark.
  • Amenable to work onsite
Benefits:
  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast track career progression.
  • Enjoy a fair work-life balance.
  • HMO and Life Insurance for employee and 2 dependents for free.
  • Inside the Central Business District area.
  • Great place to work certified.

TASQ Staffing Solutions