Technical Account Manager

• Ensure that all Managed Services customers team activities are consistent with and supportive of the business plan.
• Serve as a vital link between the customer (software labs) and Managed Services team.
• Provide high level of interaction with customers (software labs).

• Relationship Management

• Provide strong leadership and support to the managed services team to ensure business objectives are understood and met.
• Demonstrate strong communication skills in daily activities.
• Become the localization/globalisation “de facto” consultant for the customer.
• Business Performance

• Setup efficient and positive management customer interactions via Slack or other channels with customer.
• Coordination and prioritisation with the Managed Services team to ensure customer satisfaction.
• Self-Development

• Keeping up to date in industry and professional knowledge in relation with software Globalisation/Localisation processes.
• Continuously developed personal and professional skills.
• Health & Safety

• The Company is not exposed to unnecessary risk or costs associated with non-compliance.
• Maintain a safe, organised, and neat work area.

• Support implementation of Managed Services within the IBM Lab framework
• Onboard labs for TR & ICT Management
• Slack channel management / Communication framework
• Customer support for Labs
• Selling and monitor SWDIS project (Globalization Consulting project)

• Support implementation of Managed Services within Kyndryl lab framework
• TR & ICT Management
• AVT & GB18030 Certification
• SWDIS project implementation

• Support implementation of Managed Services with other potential customers
• Onboard software labs for TR & ICT Management
• Communication framework
• Customer support for Labs
• Selling SWDIS project implementation

• Together with Managed Services Team Lead
• Standardisation of the TR/ICT management process for IBM/Kyndryl and other potential customers
• Automation of the TR/ICR management process for IBM/Kyndryl and other potential customers.

• Together with the Account Team (IBM, Kyndryl, etc.)
• Maximise TR & ICT revenue translation flows
• Implementation of the SWDIS strategy

• Managing customer relationship with across several time zones.
• Ability to provide advice and guidance to customers not only in technical terms but also in localisation/globalisation processes.

• Bachelor's degree in a relevant technical field (Computer Science, Software Engineering, or related discipline) or equivalent verifiable experience.
• Understanding of software development, infrastructure, cloud services, databases, and/or related technologies.
• Solid understanding of software development methodologies and best practices, including Agile/Scrum, Waterfall, and DevOps practices.
• Strong problem-solving and analytical skills, assessing complex situations and providing effective solutions.
• Exceptional communication skills, with the ability to convey technical concepts to non-technical stakeholders and collaborate with diverse teams.
• Familiarity with project management principles, tools, and techniques is desirable.
• Project management certifications (e.g., PMP, PRINCE2, Agile certifications) are a also a plus.

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

The Back Room Offshoring Inc.