Incident Manager - Hybrid

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT Service Management, focusing on Incident, Problem, and Change Management.
• Strong knowledge of ITIL framework (certification is a plus).
• Excellent communication and stakeholder engagement skills.
• Experience with ITSM tools such as ServiceNow or BMC Remedy.
• Strong problem-solving, organizational, and time management skills.
• Ability to work in a dynamic, global support environment.

• Incident & Problem Management:

• Lead the end-to-end handling of IT incidents, ensuring timely resolution within SLAs.
• Ensure adherence to SOPs for restoring IT services.
• Act as the main coordinator during critical incidents affecting business operations.
• Communicate effectively with IT and business stakeholders during and after incidents.
• Document incidents, provide shift turnover and recap reports, and conduct post-incident reviews.
• Identify problems, analyze root causes, and suggest and implement service improvements.
• Change Management:

• Oversee adherence to the Change Management process and standards.
• Validate change records before CAB submission and facilitate CAB meetings.
• Monitor change progress, assess risks, and ensure proper documentation.
• Manage emergency and urgent change approvals when necessary.
• Provide weekly and monthly change reports to leadership.
• Educate the team on change process best practices.

• Enjoy competitive pay and benefits with clear career growth opportunities.
• Be part of a collaborative and dynamic team that values your contributions.
• Work in a supportive, process-driven environment that encourages innovation and professional development.

GECO Asia