Customer Care Executive

Rentokil Initial

Pasig City, Metro Manila
Permanent
Full-time

2 months ago
Apply easily

Rentokil InitialRentokil Initial is an international business services company employing 46,031 colleagues across 88 countries.We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.AwardsRentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.Philippine Best Employer Brand Awards 2019.Find out more onRequirementsYour day-to-day responsibilities will include:1. Sales / Service Efficiency

Achieve monthly Key Performance Index (KPI) and Sales targets
Act and prevent contract terminations and ensure customer contract retention
Monitor, evaluate and ensure customer service satisfaction
Act on changing customer needs, market conditions and competitor activity with speed and quality
Conduct complete survey; ensure pertinent details are clearly stated.
Sell according to the prescribed pricing as per the price list and discount structure or as approved by the management.
Comply to all processes and procedures, quality standards
Use appropriate sales kits and sell professionally.

2. Administration and Policy Directive

Ensure all required documents/ paper works (like Service Agreements/Job Acceptance, SRS, IDAR, Service Cards, Credit Checklist, etc.) for contract renewal and up-selling businesses are complete and accurate and in accordance with SOP.

Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene
Attend regular meetings to address issues and concerns, performance review and weekly updates.
Maintain accurate records and submit on time all reports and documents as required by management.
Attend to other work related duties as may be assigned to you from time to time.

3. Customer Development

Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
Conduct regular face to face customer visit to maintain good business relationship and thus improve customer retention.
Act on potential sales and collection opportunities to help generate additional new business, up-selling and improve collection.
Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.
Ensure satisfactory after sales service is provided to clients and provide regular communications between the client and team, to provide strong team representation to meet the customer’s expectations.
To attend to all enquiries from prospects and existing customers.
Act on customer needs and goals within the organization to ensure quality delivery of the agreed solutions and services
Build rapport with customer and develop additional and repeat business
Execute of the Customer Contact Strategy for the purpose of customer satisfaction and retention.

4. Collection / Credit Management

To assist with the collection of debts and credit issues.
To manage the wellness of the customer’s account in ensuring good credit status and liaise with the credit controllers on effective cash collection to customers.

Do you have what it takes? If you want to be considered for this role you will need:

College graduate of any related Courses
Fresh graduates are welcome to apply, but with 1-2 yrs related experience with strong inclination to Sales and/or Customer Service Relationship.
With excellent communications and customer relation skills
Ability to multi task, prioritize and manage time effectively
Proficient in MS Office applications
Willing to work in Kalawaan Pasig City

BenefitsAre you interested? Here's what you can expect when you join us...Benefits From Start Date

HMO (Health Insurance)
Group Personal Accident Insurance
Group Term Life Insurance
13th Month Pay
Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation;

Annual pay increase
Vacation Leave
Sick Leave (with cash conversion)
Birthday Leave
Paternity/Maternity Leave
Matrimonial Leave
Bereavement Leave
Other perks

Equal OpportunitiesRentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today! .

Rentokil Initial