UK Collections Specialist

• Minimum 1 year of UK collections experience in any industry is a must.
• Applicants with experience handling UK banking/financial collections are highly prioritized.
• atleast holds a High School Diploma (Old curriculum) / SHS / College Undergrad / College Graduate
• Amenable to work onsite on a mid-shift scheduled (UK Time zone)
• Need to have good negotiation skills along with proper and assertive communication
• Understanding of collections domain and comfortable in dealing with international customers
• Excellent oral and written communication and listening skills
• Customer centric
• Attention to details
• Computer Savy - MS office & Internet
• Handles contacts with our customers in a polite and friendly way, instilling customer confidence
• Willingness to work in shifts
• Must possess good verbal and written communication skills
• Courteous, with strong customer service orientation
• Dependable, with proficient attention to detail
• Preferred industry experience
• Must be goal oriented
• Possess insight into self and others

• Work on the delinquent accounts and perform collection activites
• Call customers and inform about the account status and collect due amount
• Negotiate with the customer in assertive manner to deliver desired outcome of getting the account out of colelctions
• Update relevant systems and add service requests basis the discussion with the customer
• Adhere to laws and regulations while performing collection duties
• Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer
• Ensure that the right service is provided to the customer

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