Villa Housekeeper

• Create a warm, friendly and welcoming atmosphere for all guests.
• Ensure that guests are provided with welcome amenities and the propertys instructional materials.
• Is available to assist the guests - answer any questions, or resolve any property-related problems or concerns that the guests may have during their stay.
• Prepare welcome drinks for the arrival of the guests.
• Leads in the coordination and resolution of matters relating to the day-to-day running of the property.

• In-charge for the day-to-day maintenance and upkeep of the property.
• Ensure that excellent standards of hygiene and cleanliness are maintained in/around the villa at all times.
• Ensure security of the property, guests rooms and privacy of guests.
• Make beds, change sheets, remove and replace used towels and toiletries, clean bathroom sanitary-ware and surfaces.
• Mop, vacuum, clean, dust and polish guest rooms, comfort rooms and common areas.
• Clean interior and exterior of windows as necessary.
• Perform rotation cleaning duties and other preventive maintenance tasks.
• Supervise and work closely with outsourced cleaners on changeover day.
• Ensure a smooth and pleasant transition for the guests and efficient changeover of staff.
• Change all linen, towels and thoroughly clean the property.
• Counts and bags up used linen/laundry ready for collection, label bags, completes checklist(s).
• When laundry is returned, verifies receipts against the checklist.
• Regular checking and maintenance of pool and landscaped areas.
• Daily waste/garbage management collecting and disposing of trash.

• Monitor and maintain the stock levels of the inventory of all household equipment, amenities and products.
• Help in preparing purchasing lists and assisting in unloading and organization of stocks.
• Monitor and maintain an inventory of all linens, and ensure booking requirements can be met.
• Ensure that all household equipment is maintained in the best possible condition.
• Will directly report to the Operations Manager.
• Refer any customer complaints to the Operations Manager.
• Report any loss or damage to the Operations Manager.
• Coordinate with the Operations Manager about any cleaning, repairs or utility reconnections on the assets as may be required.
• Coordinate with the Operations Manager regarding items, materials or equipment for replenishment, replacement or repair.

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