Position : Travel Consultant | GDS | WFO Location : Alabang ,Philippines Profile Summary: IGT is looking for Travel Consultant. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility: Provide exceptional traveler care and customer service to customers through Voice Process. Accurately complete end to end travel requirements both international and domestic travel arrangements for flight booking requests for ticketing, fares, routing and post booking queries Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory) Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA Handle calls, emails, Chats simultaneously in order to deliver a smooth customer experience Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process Expect to work on GDS tools. Ensure latest updated policies, procedures, desk Instructions are read & complied Excellent Customer service and communication skills (Both Written and Verbal) Service online requests for clients where online requests are decentralized through the offline servicing team Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation's business travel policies Maximize the benefits of desktop applications and telephony to deliver a superior experience Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants Deliver expectations against individual and shared team key performance indicators Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process Adheres to all company and specific Contact Center policies and procedures Education and Essential Experience: 1-5 year of Travel experience with Dual GDS experience Should be well versed working on more than 1 GDS. Sabre, Galileo & Amadeus will be preferred. Bachelor's Degree or Undergraduate dropouts. Diploma/ Degree in travel & tourism would be added advantage Excellent Written and spoken communication, business technical writing Computer Skills - ability/experience using computer applications Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals Open to work in a blended environment (Voice &Chat/Email). Must have experience in handling client through Chat/emails. Graduate from Aviation or Airline Strong Communication Skills. Interview Address : Alabang, Muntinlupa, Philippines 9th Floor Ayala Southpark Corporate Center, National Road, Alabang It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non- discriminatory environment free from intimidation, harassment or bias based upon these grounds.
