Shangri-La Mactan, CebuNestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.We are looking for a Guest Service Center Supervisor (Telephone Operator).As a Guest Service Center Supervisor (Telephone Operator), we rely on you to:
Take responsibility of the front office to ensure smooth and efficient operation at all times
Supervise and lead all service associates in their daily activities
Provide a warm, helpful and informative service over the phone
Contribute to creating an excellent experience to all guests
Handle all guest requests in a professional and timely manner
We are looking for someone who:
Takes pride in being a hotelier
Enjoys crafting creative and best-fit solutions
Communicates and write with fluency in English (and local language)
Has a can-do attitude
Is a self-starter
Preferably has relevant experience in the hospitality industry
Has strong interpersonal and communication skills
If you are the right person, what are you waiting for? Click the apply button now!
