IT Support Engineer - Level 3 (Remote)
Remote VA View all jobs
- Central Visayas
- Permanent
- Full-time
- Provide Level 3 technical support for desktops, laptops, and user environments.
- Troubleshoot and resolve advanced IT issues escalated from lower support levels.
- Manage and monitor systems using ConnectWise RMM.
- Utilize Autotask PSA for ticket management, documentation, and workflow tracking.
- Perform system monitoring, patch management, and proactive maintenance through RMM tools.
- Manage and verify data backups and disaster recovery processes.
- Detect, investigate, and resolve virus/malware/security threats.
- Provide remote end-user support including software installations, configuration, and troubleshooting.
- Maintain documentation for systems, procedures, and troubleshooting steps.
- Ensure IT systems meet security and performance standards.
- Proven experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent).
- Strong experience with:
- ConnectWise RMM
- Autotask PSA
- Remote troubleshooting and endpoint management
- Experience handling backups, antivirus management, and system security.
- Strong knowledge of Windows operating systems and desktop environments.
- Ability to diagnose and resolve complex technical issues remotely.
- Excellent communication and documentation skills.
- Ability to work independently in a remote support environment.
- Experience working in Managed Service Provider (MSP) environments.
- Knowledge of network troubleshooting, cloud services, and virtualization.
- IT certifications (CompTIA, Microsoft, or similar) are a plus.