JR-12456: Network Support Engineer (WFH) Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker. Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, we'll create an atmosphere where you can thrive personally and professionally. 13 World-Class Offices Across the Globe 5,000+ Amazingly Talented Cloudstaffers 4.6 Overall Feedback Rating on Glassdoor Work Setup: Work From Home Night Shift Responsibilities: Support the current network infrastructure, recommend, and implement modifications or new technology to enhance the reliability, security, productivity, and efficiency of the IT infrastructure Provide end-user hardware and application support Develop and maintain documentation of designs, ongoing operations, and administration of the infrastructure Update engineering and end-user support tickets assigned, and maintain accurate records and networking documentation Install, configure, and monitor network equipment Monitor computer systems to improve network performance for all systems Troubleshoot, resolve, and communicate networking issues to other employees and management Perform disaster and data recovery procedures Maintain current knowledge and understanding of security and networking best practices to offer the best solutions and protection for company systems. Participate in on-call support rotation and support business users by responding to issues from internal and external users related to application, network, infrastructure, or hardware Qualifications: High School diploma or GED required; Bachelor's degree preferred 3-5 years of relevant work experience Preferably completed related training and/or certifications such as CCNA, Network +, VCTA, VCP, Microsoft Azure Fundamentals, Microsoft Server 2016 Skills: Experience and in-depth knowledge of IT infrastructure technology including, but not limited to, Cisco LAN/WAN/WLAN technology, OSPF/BGP, MPLS, VPN, QoS, Radius, Fortinet Firewall/WAF, Meraki, Veeam, HyperV, VMware vSphere 6 or higher, Linux, Apache, SQL Server, MS SQL/MySQL, SAN (StoreVirtual, NetApp, Nimble), Cyberark SSO, Dell and HPe Server Hardware, MS SCCM/WSUS, Windows Server 2008 and higher, Microsoft Active Directory, and MS Exchange Online, Microsoft Azure DNS, Domain, SSL certificate management Experience working in the Azure cloud environment, maintaining hybrid infrastructure Experience designing and supporting hybrid Microsoft SQL Database environments Ability to develop processes, procedures, solution proposals, and action/project plans Knowledge in ITIL processes of Problem Management, Service Delivery, and Continual Service Improvement About Cloudstaff Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing. Why will you love working with Cloudstaff Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it's all about our people, it's all about you! Competitive Pay Company-Provided PC/Laptop Set-Up & Fiber Internet Connection HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date) Rice Subsidy Quarterly CS Perks (Groceries & Snacks) Work Travel Insurance Service Incentive Leaves Employee Share Units FREE Access to CS Academy Courses Ongoing Career Advancement Opportunities Social Clubs & Special Interest Groups Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF!