Salesforce Business Analyst

Manila City, Metro Manila
Permanent
Full-time

11 days ago

Salesforce Business AnalystDepartment: ITEmployment Type: Full TimeLocation: PHL ManilaDescriptionPosition Title: Salesforce Business AnalystLocation: Taguig City, Metro Manila - 2 days per week onsiteRole PurposeNCC Group are looking for a Salesforce Business Analyst to join our in-house Salesforce team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of Salesforce.Our Salesforce Business Analyst will be heavily involved in our projects and BAU requests. You will be responsible for everything from requirements gathering, requirements sign off, test scripts, training and post deployment support. As a Business Analyst at NCC, you will work alongside technical team members who design, develop, and deploy internal projects and BAU business requests.As part of the Salesforce team, you will ensure projects are delivered in line with the company's development, change and release processes. We are looking for someone who also has a track record of proactively identifying opportunities where system improvements can be made.Summary

Lead requirements gathering sessions, proactively drawing out requirements from stakeholders and translating these into requirements, including use cases and user stories. Adding these to the backlog.
Mapping of end to end as is and to be business processes.
Being able to consider requirements for different regions and how these impact the global org structure and working with the business for requirements sign off.
Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior leadership ensuring that decisions can be made promptly.
Transition from project phases to business as usual, ensuring a seamless shift in support and change management.
Good understanding of change management and release processes. Organise and manage UAT test sessions with the business and write test cases for the business to follow. Gathering global sign off for the build and deployment to go ahead.
Responsible for the validation of functional and non-functional requirements and ensuring a well-defined acceptance criteria ahead of sprint planning meetings. Formal and informal relationships, and very pro-active communications are developed and maintained, both within the department and between all business stakeholders, to promote an exceptional understanding of goals, timescales, requirements and benefits as well as collaboration and feedback.
Work with offshore teams as required. NCC operate in North America, APAC, Europe and the UK. Travel both inside and outside of the UK may be required at times and a number of Salesforce Orgs.

What we are looking for in youPersonal Qualities:

Organisational skills - personal efficiency, time management skills and the ability to prioritize competing demands are key.
Communication skills - Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management. Seeks first to understand and then be understood.
Working as part of a Team - Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.
Adaptability and Agility - Unperturbed managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.

Skills and Qualifications:

3+ years BA experience
1+ years Salesforce BA (or similar) experience
Demonstrable experience of covering the complete project life-cycle, in a structured environment.
Proficient with Microsoft Word tools including Word, Excel and Visio.
Worked within a Scrum framework - Agile methodology.
Previous project experience with interfaces between multiple systems.
Experience working with both on premise and SaaS solutions.
Knowledge around CICD deployments and Jira
Previous experience of working across multi-state locations and time zones.

Ways of working

Focusing on Clients and Customers.
Working as One NCC.
Always Learning.
Being Inclusive and Respectful.
Delivering Brilliantly.

Our companyAt NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.Come join us?What do we offer in return?We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

Transportation and rice allowances
Night differential, overtime pay and holiday pay
13thmonth pay and performance based bonus plan
Day1 HMO healthcare coverage for you and dependents
Outpatient medicine reimbursement
Group life insurance, accidental death & disability cover
Employee Assistance Program (EAP) with 24/7 confidential counselling
Generous vacation and sick leave, available from Day 1
Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So, what's next?If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to .About your applicationWe review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy ( ). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement...

NCC Group

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