Customer Service Team Lead (Cebu) | Onsite
- Cebu City, Cebu
- Permanent
- Full-time
- Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
- Work closely with the team in achieving goals and targets
- Conducts coaching and constant motivation to deliver targets
- Hosting 1on 1's and team meetings
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture
- Bachelors Degree or equivalent
- At least 2 years of experience in a Team Lead/Supervisory Position doing People
- Management, specifically in a Call Center/BPO Environment
- Excellent leadership, coaching, people management and development
- Excellent Communication Skills
- Generous Paid Time Offs, including Holidays
- HMO Health Insurance (Employee + 1 Free Dependent)
- Clear pathways for career advancement within the company
- Rewarding Salary Package