Supervisor Order & Invoice Management
Philip Morris International
- Makati City, Metro Manila
- Permanent
- Full-time
- Supervises the daily O2C Order & Invoice management and fulfilment services such as transactional processing, reviews & approval and reporting to management:
o Review and release block for changes in critical fields (pricing, payment terms, pricing date, incoterms)
o Review stock level report based on demand and shipment forecasting
- Review the resolution and work around provided by the team to resolve and trouble shoot the issue immediately (issue management) - identify the root cause and formulate appropriate countermeasures
- Ensure team's compliance with the governing company controls, policies and procedures
- Collaborate with the affiliates to discuss operational KPI and other topics / issues on the O2C end to end services (Client Relationship Management)
o Drive customer orientation to the team
- Supervises knowledge transfers, review handbook documentation and confirmation with the affiliate on the process related to migration of services and new affiliates
- Participate as key user to improve and/or replace existing systems and procedures. Acts as member on projects and performs UAT
- Manage and organize team's objectives and KPI
- Provide guidance and supervision to the team by setting and implementing team goals or objectives, supervising, training or guiding team members, engaging and motivating team members, providing effective feedback and manage hybrid teams (as applicable)
- Lead recruitment of candidate and training requirements
- University or post graduate degree in a relevant field;
- Rich experience with minimum 4 years' experience in OTC process in a B2B environment
- Should have at least 2 years of team management experience
- Possess leadership skills, flexibility and capability to initiate and maintain excellent relationships with stakeholders on different seniority levels, including the ability to engage, listen, coach, challenge and influence across all levels of PMI
- Strong project and change management skills, and with demonstrated analytical & process-oriented approach with a good eye for detail
- A strong communicator with good presentation skills
- Understanding of how large, multinational companies work, ideally in the consumer products industry
- A self-starter who is comfortable with fast-paced, high-intensity environment where multiple projects are balanced, and work needs to be prioritized
- Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
- Enjoy our competitive compensation & benefits package