Implement Analyst III

• Lead and manage end-to-end Front Office solutions configuration of systems to meet client-specific business requirements.
• Collaborate with cross-functional teams to gather, document, and translate complex business requirements into scalable and optimized configurations.
• Maintain deep understanding of Front Office platform capabilities and configuration rules to ensure best practices and compliance.
• Oversee data migration and integration tasks, ensuring accurate setup and synchronization across systems.
• Design and execute test plans and validation protocols to ensure quality standards are met for each implementation phase.
• Performs audit and quality checks of configuration work completed by the configuration team members and partner teams.
• Identify root causes of defects or inefficiencies and drive continuous improvement initiatives.
• Ensure compliance with internal SOPs and external regulatory requirements where applicable.
• Develop, implement and maintain automation tools and scripts to streamline repetitive implementation tasks and reduce human error.
• Recommend and pilot new technologies or process enhancements to increase implementation efficiency and scalability.
• Build reusable asset (e.g., templates, scripts, automated test cases) to reduce configuration timelines.
• Serve as a subject matter expert for innovation-driven initiatives and help coach teams on adoption.
• Act as lead implementation resource on complex or high-profile client projects.
• Provide mentorship and guidance to IA I and IA II and Implementation team members.
• Partner with product, engineering, consulting, support and customer success teams to resolve issues, align on configuration standards, and deliver consistent outcomes.
• Communicate implementation progress, risks, and mitigation strategies to internal and external stakeholders.
• Create and maintain thorough documentation of implementation steps, configuration decisions and quality results.
• Generate reports on implementation performance metrics, automation efficiency gains, and defect trends.
• Contribute to internal knowledge bases and training materials to support team growth and knowledge sharing.

• Bachelor’s degree in information technology, Computer Science, Business Administration major in Management Information Systems (MIS) or a related field is required.
• Exceptional written and verbal communication skills include documentation, reporting and client-facing communication.
• Excellent stakeholder management skills across technical and non-technical teams.
• Comfortable facilitating client workshops, solution design sessions, and implementation reviews.
• With 3 years expertise in System Configuration (e.g., CRM platforms, booking/reservation systems, client onboarding platforms, etc.) data mapping and process modeling.

• With 2 years’ experience with workflow automation platforms and scripting for process optimization.
• Skilled at gathering, analyzing, and translating business requirements into technical deliverables.
• Proficient in quality assurance best practices, test plan creating, UAT coordination, and defect tracking.
• Familiarity with API integration, data migration methodologies and tools.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• With experience in utilizing Salesforce as a CRM and its workflow.
• With 2 years’ experience with scripting such as SQL, Python, Power Bi and Excel
• Ability to conduct root cause analysis and drive corrective/preventive actions.
• Proven ability to lead complex implementation projects with minimal oversight.
• Ability to train and mentor junior team members and lead configuration best practices.
• Strong interpersonal skills and ability to work cross-functionally in a fast-paced environment.
• Demonstrated experience in identifying and implementing automation opportunities within configurations and quality processes.
• Experience creating reusable assets such as configuration templates, automated test scripts, or SOPs.
• Passion for adopting new technologies and contributing to the evolution of implementation methodologies.
• Must be willing to work in a fixed night shift schedule.
• Must be flexible in terms of work arrangement (WFH, WIO or Hybrid setup)

• System Configuration Expertise
• Process Automation & Optimization
• Quality Assurance & Testing Proficiency
• Business Requirements Analysis

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

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