Call Support Consultant | AU Account, Dental | Permanent Work From Home

B4B Solutions Inc.

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 17 days ago
PurposeAs a Call Support Consultant, you will:
  • Manage virtual reception for our client, handling outbound and inbound calls, and emails
  • Help our client drive their business forward by enabling them to focus on the important items
As a Call Support Consultant, your daily tasks may include:
  • Handle all phone calls effectively with politeness and in a professional manner
  • Handle outbound calls such as UTA/FTA reactivation and lead activation.
  • Follow the proper procedure when requested to divert a call.
  • Update the client’s system for every call made and received.
  • Triage new patient referrals and schedule appointments for them.
  • Manage incoming (virtual) faxes from the clinic’s inbox, then import them into the relevant patient’s file, and forward them to the relevant doctor.
  • Handle social media and website inquiries.
  • Contribute to the team’s effort and perform other duties as requested by the client or assigned by the management.
Clear is looking for a highly reliable, independent Call Support Consultant to work with our clients, who are leading health practices in Australia.Role and OpportunityYour new role is to provide reception support to the onshore team. You will be primarily in charge of implementing an effective phone call system, such as taking phone calls from existing patients to make or change a booking, diverting calls, etc.The Call Support Consultant will provide our clients with reception support and appointment tasks. Our clients rely on this support to streamline their operations and enhance their focus on business growth, relieving them of mundane tasks that detract from their core objectives.This role suits individuals who can seamlessly transition between various tasks and adapt to the changing demands of each day, especially when it comes to driving potential sales for the client’s business and fostering client engagement.We are a B4B Solutions company that provides career opportunities to great Filipino talents to work remotely with our Australia-based clients. At Clear, employees are enjoying the following benefits on top of the government’s mandatory contributions:
  • Work-from-home (WFH) setup
  • PC set with freight expense coverage
  • Employee referral incentive
Required Attributes
  • Must be open to working on rotating shifts (early day shift up to mid shift), holidays, and weekends.
  • Excellent call-handling skills with the ability to deliver a high-quality, professional service.
  • Technologically adept and highly trainable in new skills and software.
  • Excellent verbal and written communication skills.
  • Outstanding attention to detail with respect for confidentiality and sensitivity of the information.
  • Ability to multitask, manage competing deadlines and work with minimum supervision.
  • Flexibility to perform other relevant tasks as required by the client.
Essential Experience
  • Minimum of 2 years of call handling experience in a BPO set-up, preferably in a Sales Account
  • Experience in handling AU / UK / NZ accounts
  • Proficient in using MS Office 365 (Outlook and Teams)
  • Experience in using CRM tools
  • Experience in dealing with outbound calls and inbound emails
  • Proficiency in effectively communicating in the English language
Advantageous (Optional)
  • Healthcare-related educational background
  • Background in handling dental/medical accounts
  • Experience in Sales
  • Experience in using HubSpot
  • Has a clear neutral accent
  • Work from Home
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 5 openings Bachelor's degree graduateB4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

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