Call Support Consultant | AU Account, Dental | Permanent Work From Home
B4B Solutions Inc.
- Makati City, Metro Manila
- Permanent
- Full-time
- Manage virtual reception for our client, handling outbound and inbound calls, and emails
- Help our client drive their business forward by enabling them to focus on the important items
- Handle all phone calls effectively with politeness and in a professional manner
- Handle outbound calls such as UTA/FTA reactivation and lead activation.
- Follow the proper procedure when requested to divert a call.
- Update the client’s system for every call made and received.
- Triage new patient referrals and schedule appointments for them.
- Manage incoming (virtual) faxes from the clinic’s inbox, then import them into the relevant patient’s file, and forward them to the relevant doctor.
- Handle social media and website inquiries.
- Contribute to the team’s effort and perform other duties as requested by the client or assigned by the management.
- Work-from-home (WFH) setup
- PC set with freight expense coverage
- Employee referral incentive
- Must be open to working on rotating shifts (early day shift up to mid shift), holidays, and weekends.
- Excellent call-handling skills with the ability to deliver a high-quality, professional service.
- Technologically adept and highly trainable in new skills and software.
- Excellent verbal and written communication skills.
- Outstanding attention to detail with respect for confidentiality and sensitivity of the information.
- Ability to multitask, manage competing deadlines and work with minimum supervision.
- Flexibility to perform other relevant tasks as required by the client.
- Minimum of 2 years of call handling experience in a BPO set-up, preferably in a Sales Account
- Experience in handling AU / UK / NZ accounts
- Proficient in using MS Office 365 (Outlook and Teams)
- Experience in using CRM tools
- Experience in dealing with outbound calls and inbound emails
- Proficiency in effectively communicating in the English language
- Healthcare-related educational background
- Background in handling dental/medical accounts
- Experience in Sales
- Experience in using HubSpot
- Has a clear neutral accent
- Work from Home
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