Team Management: Supervising and leading a team of service technicians, coordinators, and administrative staff.Customer Service: Overseeing customer interactions, addressing inquiries, complaints, and ensuring high levels of customer satisfaction.Repair Management: Managing repair and maintenance processes, including diagnosing issues, scheduling repairs, and coordinating with technicians.Quality Assurance: Implementing and maintaining quality control measures to ensure repairs meet company standards and customer expectations.Reporting and Analysis: Generating reports on service department performance, analyzing data, and identifying areas for improvement.Continuous Improvement: Identifying opportunities for process improvements and implementing best practices to enhance service efficiency and effectiveness.