Job DescriptionTP ICAP operates at the heart of the world’s financial, energy and commodities markets. We are professional intermediaries playing a pivotal role in the world’s financial markets, covering FX, Rates, Credit, Equities, Energy & Commodities.Globally, we are a leading provider of market participants, with execution via a range of regulated venues, covering a full spectrum of over-the-counter (OTC) asset classes. Matching buyers and sellers, we facilitate the development of liquidity and price discovery in these markets and provide insight and context to our clients. We operate a hybrid model where brokers provide business-critical intelligence to clients. It’s supplemented by proprietary screens for historical data, analytics and execution functionality. Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers and refiners, as well as risk and compliance managers and charities.We are known in the market for our Honesty, Integrity and Excellence in the provision of service to our clients. Above all else, we Respect our clients and each other, without bias. Employees are expected to uphold the values and principles of our cultural framework in performance of their job duties.Job Duties:Ownership, logging and analysis of all client emailsLogging and analysis of all outages independent of SLA events Development of client contactsReplying to client emailsClient communication for migration projectsClient communication during outagesClient data notificationsSLA Metrics Inspection and progression SLA Compliance/failure reportingSLA Compliance/failure in real timeDevelopment of internal relationships/functions with respect to Client Services function Sales supportAdhoc requests regarding client issuesRaising Metastorn requestsClient relationship management for targeted accountsMaintenance of EOD distribution listsOn boarding of new broker EOD products/distribution listsLiaising with and managing contributions with Bloomberg and RefinitivFirst level response for Mifid IIManagement of our documentation on our websiteUpdating and managing documentation on TP WikiOther duties as requiredPerson Specification:KnowledgeKnowledge of the roles and responsibilities of various TPI response teams Sensitivity to the TPI customer relationshipExcellent communication and interpersonal skillsAn aptitude for financial markets, market data and analyticsFamiliarity with Bloomberg and RefinitivClose attention to detailAbility to work calmly under pressureIDB or Market Data experience recommended, but not required.SkillsExcellent communication and interpersonal skillsAn aptitude for financial markets, market data and analyticsFamiliarity with Bloomberg and RefinitivClose attention to detailAbility to work calmly under pressureNot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.Location Philippines - A.T. Yuchengco Centre - Taguig City
