PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world. As a Customer Service Officer Offshore, you will be responsible for providing exceptional support to our customers located in Singapore. You will assist them with inquiries, troubleshooting, and general support via email, live chat, and phone calls. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand. Responsibilities : Respond to customer inquiries and provide accurate information and assistanc e Troubleshoot and resolve customer issues related to our product s Ensure timely and effective communication with customer s Collaborate with internal teams to address customer concerns and provide feedback for improvement s Maintain thorough knowledge of our products, promotions, and company policie s Requirement s Fluent in both English (Both written and speaking ) Previous experience in customer service or a related fiel d Strong communication and interpersonal skill s Ability to multitask and work well under pressur e Attention to detail and problem-solving skill s Proficient in using customer service software and tool s Reliable internet connection and appropriate work-from-home setu p Data Entry and Managemen t Social Media Moderation is a plu s Benefit sBenefits : GY differential pa y.Holiday differential pa y.Incentiv esAnnual Bon usPaid leaves (Annual, Medical, and Birthda y)Salary may increase after 3 and 6 months! (Depending on performanc e)Freelancing job, hence, a permanent work-from-home set u p.Great work cultur e! Show more Show less