Learning & Development Specialist

Philippines
Permanent
Full-time

2 months ago

Job Title: Learning & Development SpecialistLocation: Remote (Philippines)Department: HR / People OperationsAbout MuvrMuvr is a tech-driven logistics platform reimagining how people move and deliver large items. From on-demand moving to last-mile delivery, we connect customers, drivers, and partners in a seamless, scalable ecosystem. As we grow, we're building a team of mission-driven, detail-oriented operators who thrive on structure, systems, and speed.Role OverviewWe are seeking a proactive and passionate Learning & Development (L&D) Specialist to design, manage, and optimize training programs across our global teams. This role will work cross-functionally with department leads to build scalable onboarding programs, skill-based learning paths, and knowledge documentation that empower team members to succeed from day one.You will be responsible for improving employee performance through structured training, driving consistent adoption of SOPs, and ensuring our workforce is continuously equipped with the right knowledge, tools, and best practices.Key Responsibilities

Design and deliver onboarding and upskilling programs across all departments (Sales, Operations, Support, etc.)

Create engaging, role-specific learning content including slide decks, training manuals, videos, SOPs, and quizzes

Lead virtual training sessions, learning cohorts, and knowledge workshops

Track learning completion, performance improvement, and knowledge gaps using assessments and feedback loops

Maintain and continuously improve our internal knowledge base and LMS (Learning Management System)

Collaborate with department heads and QA leads to ensure alignment on training content and quality benchmarks

Launch refresher training programs and certifications based on performance trends and SOP changes

Qualifications

2+ years experience in training, L&D, or instructional design (preferably in tech, logistics, or BPO environments)

Strong communication, facilitation, and documentation skills

Experience building asynchronous training materials and live learning programs

Familiarity with LMS tools, knowledge bases, and digital content creation

Process-driven mindset with the ability to identify learning gaps and systematize solutions

Comfortable working cross-functionally and coordinating with global teams

Preferred Experience

Prior exposure to fast-growing startups or tech-enabled operations

Experience supporting frontline teams (e.g., Customer Support, Sales, Operations)

Background in adult learning principles or training certification programs

Muvr

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