AVP04 – L2 MS365 Support
- Cebu Makati City, Metro Manila
- Permanent
- Full-time
- Full Time
- Posted 21 minutes ago
- PHP 50,000-100,000 (PHP 120,000 max) Php / Month
Helpdesk, delivering advanced troubleshooting, configuration, problem resolution, and
operational support. Responsibilities include:Microsoft 365 Support
- Troubleshoot issues related to Exchange, Teams, OneDrive, and SharePoint.
- Manage licenses and service feature configurations.
- Investigate authentication, access, and performance issues.
- Monitor service health dashboards and provide workarounds during incidents.
- Escalate tenant wide issues or product defects to Microsoft.
- Support escalations for user, group, and role management.
- Resolve authentication and authorization issues (SSO, MFA, Conditional Access).
- Troubleshoot enterprise app access and application registration issues.
- Monitor identity security alerts and risky signins.
- Escalate platformlevel problems to Microsoft when required.
- Manage connector configurations and sync rules (per established design).
- Perform manual/scheduled directory sync operations and resolve sync errors.
- Troubleshoot user, group, and password synchronization issues.
- Support upgrades, configuration changes, and rollback procedures
- Manage users, groups, OUs, and delegated permissions.
- Maintain and troubleshoot Group Policy (GPO) configurations.
- Resolve authentication, DNS, replication, and trust issues.
- Support domain controller health and availability.
- Troubleshoot mail flow, mailbox access, and transport rule issues.
- Manage connectors, alerts, and mailbox configurations.
- Apply Exchange SE cumulative updates quarterly.
- Work with Microsoft on complex incident escalation.
- Coordinate with vendor support following SOP.
- Handle policy updates, message tracking, certificate lifecycle monitoring, and security
- Provide bilingual support in English and Chinese Mandarin
- Document cases, resolutions, and knowledge articles to improve recurring support
- Bilingual in English and Chinese Mandarin
- Handson experience supporting Microsoft 365, including Exchange Online, SharePoint
- Familiarity with Microsoft Entra Connect (Azure AD Connect) sync processes.
- Experience with message hygiene or email security platforms (e.g., Mimecast).
- Understanding of certificate lifecycle management (preferred DigiCert experience).
- Ability to troubleshoot complex technical issues methodically and efficiently.
- Strong communication skills and ability to coordinate with multiple teams.
- Ability to work independently while delivering timely, highquality results.
- Microsoft certifications (MS900, AZ104, SC300, or equivalent)
- Experience supporting largescale enterprise environments.
- Familiarity with ITIL practices or structured support frameworks