Director - Learning and Development

Manila City, Metro Manila
Permanent
Full-time

3 days ago

🌟 We're Hiring: Director for Learning and Development! 🌟The Director — Learning & Development is a high-ownership, execution-focused role responsible for building, launching, and sustaining Eastvantage’s internal L&D function as a one-person operation. You will define the strategy, create content, deliver programs, and measure impact — leveraging AI tools to scale effectively.You will report to the CEO and collaborate with stakeholders across all Eastvantage locations.📍 Location: BGC, Manila
⏰ Work Mode: Hybrid
💼 Role: Director - Learning and DevelopmentWhy This Role ExistsEastvantage has reached an inflection point. With rapid growth across five countries, 13 supported languages, and an increasingly diverse service portfolio, our Learning & Development function needs a dedicated owner who can close the gap between our ambition and our execution.Today, L&D initiatives are distributed across teams without a single accountable driver. Programs stall. Content becomes outdated. Execution is inconsistent across geographies. We need someone who does not wait for permission, builds systems instead of slide decks, and treats AI as a production tool — not a novelty.This is not a role where you manage a team of trainers. This isa role where you are the team. You own the strategy. You build the content. You run the programs. You measure the results. And you do it at a pace and quality that only someone who truly understands how to leverage AI-powered tools can sustain.What You'll Do:1. L&D Strategy & Roadmap

Define and own the annual L&D roadmap aligned with business goals
Conduct skills gap analysis in close collaboration with department heads and leaders across teams and geographies
Prioritize initiatives based on impact and scalability

2. Content Design & AI-Powered Production

Design and produce training content (e-learning, ILT, microlearning, assessments, onboarding)
Use AI tools as core production infrastructure (LLMs, design, video/audio tools)
Build reusable templates and prompt libraries for scalable content creation
Adapt and localize content for multi-geo and multi-language delivery - Philippines, India, Morocco and Bulgaria

3. Program Delivery & ExecutionLaunch and facilitate training programs across all locations, using a mix of formats - live virtual/in-person, LMS/self-paced.Own the onboarding learning experience for new hires, ensuring they reach role-readiness faster.

Deliver leadership development, upskilling, and cross-functional training
Manage LMS platforms (content, tracking, certifications, reporting)

4. Stakeholder Partnership

Collaborate with operations, delivery teams and client success teams to identify training needs
Translate business challenges into learning solutions
Present quarterly impact reports linking L&D to business KPIs to senior leadership.

5. Measurement & Continuous Improvement

Define success metrics and build performance dashboards
Conduct post-training evaluations (Kirkpatrick Levels 1–3 at minimum) and improve programs
Benchmark L&D maturity against industry standards

6. Vendor & Budget Management

Manage external vendors, tools or certifications where needed
Own L&D budget and optimize cost vs impact

What We're Looking For:

8+ years in L&D, Talent Development, or Organizational Development (3+ years in BPO/outsourcing preferred)
Proven experience building or transforming L&D functions
Strong instructional design expertise (ADDIE, SAM, etc.)
Ability to operate independently and deliver end-to-end programs
Experience with LMS platforms and program management across geographies
Strong communication and project management skills
Experience in multi-country BPO environments is a plus
Certifications (ATD, CIPD, etc.) and analytics experience preferred
Familiarity with the Philippine BPO talent landscape and emerging skill requirements.

AI Proficiency RequirementsThis is non-negotiable and central to the role. We are not looking for someone who “knows about AI.” We are looking for someone who uses AI daily as a production tool. Specifically:

Experience with LLMs (ChatGPT, Claude, Gemini) for content creation and curriculum design
Use of AI-powered design tools (Canva AI, Gamma, etc.) for training materials
Familiarity with AI video/audio tools (Synthesia, HeyGen, etc.)
Ability to build prompt libraries and scalable workflows
Strong judgment to evaluate and refine AI-generated outputs

This is a role for someone who combines strategy, execution, and technology — and can scale L&D impact as a one-person function.Ready to transform our workforce? 🚀 Apply now and let’s elevate our talent together!

Eastvantage

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