Technical Support Specialist

Philippines
US$500-600 per month
Permanent
Full-time

1 month ago
Apply easily

About MyStudioMyStudio is a fast-growing SaaS platform that helps fitness, martial arts, and membership-based businesses automate how their customers buy—so they can make more money, save time, and focus on what truly matters.We proudly partner with 2,000+ studios worldwide, supporting fitness and children’s education businesses with powerful software and an incredible team behind it. From midnight sign-ups to seamless payments and events, we’re the behind-the-scenes magic helping our customers succeed 24/7.Learn more at:About the RoleAre you passionate about helping customers and solving technical challenges? Do you enjoy turning problems into positive experiences?We’re looking for a Technical Customer Support Specialist to join our growing remote team in the Philippines. In this role, you’ll be the friendly, knowledgeable voice our customers rely on— providing timely support, troubleshooting issues, and helping studios thrive using our software.If you love teamwork, growth, and making a real impact, we’d love to meet you.What You’ll Do

Respond to customer inquiries via chat, phone, and email
Troubleshoot software-related issues and collaborate with technical teams
Document interactions accurately and maintain detailed records
Escalate complex cases and ensure timely follow-up
Keep customers informed with clear, professional communication
Help improve our support systems and processes
Contribute to and enhance our knowledge base
Gather customer feedback and collaborate cross-functionally to improve our product

Success in this role is measured by:

Customer satisfaction (CSAT & NPS)
Resolution time
Number of issues resolved

What We’re Looking For

3+ years of experience in technical support or a similar role
High school diploma required; bachelor’s degree preferred
Excellent English communication skills (written and verbal)
Strong problem-solving and conflict-resolution skills
Experience using customer service software and databases
Data-driven mindset with strong organizational skills
A proactive, empathetic, customer-first attitude
Comfortable working in a fast-paced, scaling environment
Positive, team-oriented mindset (we work hard and have fun!)
Stable high-speed internet with reliable backup
Availability to work US Eastern Time hours

Schedule & CompensationCompensation: $500–$600 per monthHours:

40 working hours per week
8-hour shifts between 8:00 AM – 8:00 PM EST (rotating schedule)
Occasional rotating Saturdays: 9:00 AM – 5:00 PM EST
Total of 45 hours per week (includes 5 unpaid lunch hours)
Time will be tracked via Hubstaff

Why Join MyStudio?

Be part of a growing tech company with startup energy
Make an impact from day one
Help businesses in fitness and children’s education create lasting community impact
Competitive salary and long-term growth opportunity

If you’re ready to grow with a company that values service, teamwork, and continuous improvement, we’d love to hear from you. 🚀Powered by JazzHR

MyStudio