Outlet Supervisor (The Back Room)
Shangri-La Hotels & Resorts
- Manila City, Metro Manila
- Permanent
- Full-time
- Interact and engage with bar guests and maintains high quality service standards
- Motivate team members and maintain a high level of team spirit (or team cohesiveness)
- Handle guest complaints effectively and professionally
- Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
- Prepare and serve beverages for guests in accordance to the specified requirement and standards
- Maintain stock, supplies and cleanliness of work area and equipment
- Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
- Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the bar
- Supervise and assist in the training of bar staff
- Preferably a college graduate with a degree in in Hospitality or in the same capacity
- Preferably with minimum of 2 years relevant experience in a bar
- Preferably with knowlege on alcohols and liquorsvarious wines and spirits
- Has a passion for Food & Beverage
- Is able to work in bar operations
- Loves interacting with guests
- Believes in teamwork
- Fluent English communication
- Preferably has experience working in either a luxury outdoor bar & in a 5* hotel background
- A self-starter and a team player
- Good knowledge of all beverages, spirits, cocktails and wines
- Outgoing and engaging personality
- Ability to think outside-the-box and with can-do attitude
- Perform any other duties and special projects assigned by supervisors