Chief of Staff (Executive Assistant/EA Operations Manager)

Metro Manila
Permanent
Full-time

12 days ago

About the job Chief of Staff (Executive Assistant/EA Operations Manager)This is a pivotal leadership role responsible for scaling remote team operations, driving delivery quality, and owning client success in a fast-paced startup environment.Ideal Candidate SnapshotYou are someone who:

Has scaled a startup or delegation service from early-stage to Series A
Previously managed EAs or worked in a (tech and VC-focused) similar agency.
Brings strong operational instincts and thrives in chaos, speed, and ambiguity
Loves systems, but can operate without them when needed
Has coached others, flagged risks early, and taken full ownership of outcomes
Is comfortable being both strategic and hands-on
Has an EA and training background, with the ability to mentor and level up team members effectively

Bonus: Youve worked as a tech-savvy EA and know what great service feels like.Core Responsibilities

Manage, mentor, and deliver structured training to new Executive Partners during onboarding
Manage and mentor a remote team of Executive Partners (EPs)
Train new hires during onboarding and ensure they are fully equipped to deliver high-quality support.
Own task quality, client satisfaction, and daily team performance
Shadow EPs and coach them to level up
Resolve operational and performance issues swiftly
Lead client onboarding and relationship management
Build internal systems and collaborate cross-functionally with training and partnerships
Maintain tracking tools, reports, and dashboards for visibility and metrics

Must-Have Requirements

4+ years in EA and 2+ years in learning and development, Ops Manager, or Chief of Staff-type roles
1-2 years mentoring or managing professionals
Proven stakeholder or client-facing experience
Google Workspace, Notion, Slack, Zapier, Hubspot, Outlook
High autonomy, self-managed, and outcome-driven
Aligns with MENA hours; flexible for urgent needs
Fluent, assertive, and proactive in English (written & spoken)
Experienced in async, remote team environments
Proven experience in creating and delivering onboarding and skills training programs for new hires

Nice-to-Haves

You'll mentor and support a growing
Helps with faster EP ramp-up and delivery
Supports scale and system building
Manage client escalations diplomatically
Agency/BPO Background: Familiar with high-accountability delivery models

Atticus Solutions

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