Overview : Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB&aposs / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and guidance to the managed account/s. Acts as the primary interface of clients and maintains cordial and effective working relationships with them. Ensures the achievement of KPI&aposs and metrics through proactive management of the operations teams and active coordination with various support teams. Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistently improving. Minimum Qualifications to apply for this role: Atleast 3 years of Senior Manager Operations experience With a minimum of 300 FTE ratio Preferably with experience supporting Health/Wellness and Tech platforms Open to working onsite in either Makati or Taguig 5 days a week Open to working at night Show more Show less