Medical Receptionist - Work from Home

• Responsible for delivering a high-quality patient experience through efficient, friendly, and professional communication via phone and email.
• Managing high volumes of inbound calls, coordinating appointments, and responding to first-line inquiries with warmth, clarity, and accuracy.
• Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.
• Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
• Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.
• Monitor inboxes and communication channels to ensure timely responses and prioritisation of urgent queries.
• Confirm patient registration details, ensuring all required fields are complete and accurate.
• Update and maintain patient information in the patient management system.
• Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
• Ensure documentation and correspondence are accurate and privacy-compliant.·
• Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.
• Contribute to a positive team culture, actively participating in virtual meetings and team check-ins.
• Perform other administrative or support duties relevant to the virtual reception function as required.
• Success in this role depends on the ability to stay organised, communicate with empathy, and work collaboratively within a fast-paced, tight-knit virtual team.

• Bachelor’s degree in Administration or a health-related field preferred.
• Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting.
• Excellent verbal and written communication skills with a professional and friendly tone.
• Strong time management and multitasking abilities with a calm, solutions-focused approach.
• Proficient in patient management software and Microsoft Office (Outlook, Word, Excel)
• Understanding of patient privacy and confidentiality protocols.
• Ability to work both independently and as part of a supportive remote team.
• Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms.
• Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous.

• Work from home, day shift, Monday to Friday 7:00 AM – 4:00 PM PHT (adjustment will be made for DST)
• Opportunities to work with leading companies in Australia and beyond
• Comprehensive HMO and government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

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