Customer Service Representative - Finished Lubricants

Chevron View all jobs

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 14 hours ago
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.About the RoleWe have an exciting opportunity for a Customer Service Representative. This role will be based in 6750 Building, Makati City, Philippines.The Customer Service Representative is responsible for delivering end-to-end customer service support for Finished Lubricants customers across Europe. The role ensures accurate order execution, contract compliance, and effective coordination with Sales, Supply Chain, Logistics, and Finance to provide reliable and consistent service in a complex, multi-country environment.This role acts as a key operational interface between customers and internal stakeholders, supporting service continuity, operational excellence, and customer satisfaction across diverse business models including direct, indirect, intercompany, export, and OEM customers.Responsibilities include, but are not limited to, the following:Order & Customer Management
  • Manage end-to-end sales order processing for Finished Lubricants customers, from order receipt to delivery and invoicing.
  • Ensure orders are processed accurately and on time, in line with contractual terms, pricing agreements, and approved product slates.
  • Coordinate with Supply Chain, Planning, Logistics, Warehousing, and Customs teams to resolve order, delivery, or inventory issues.
  • Monitor order status and proactively communicate with customers regarding deliveries, delays, and exceptions.
Customer Service & Issue Resolution
  • Serve as the primary point of contact for customer inquiries related to orders, deliveries, documentation, and service requests.
  • Manage customer complaints and service issues, ensuring timely investigation, resolution, and communication.
  • Escalate complex or high-risk issues appropriately while maintaining ownership until closure.
  • Support customer satisfaction through clear communication and reliable follow-through.
Collaboration & Continuous Improvement
  • Work closely with Sales, Finance (Credit & Collections), IT, and Business Partners to support seamless customer operations.
  • Contribute to process standardization, documentation, and continuous improvement initiatives.
  • Support digital tools and platforms (e.g., customer portals, EDI, reporting tools) to improve efficiency and service quality.
  • Adhere to Operational Excellence (OE) and internal control standards in all activities.
About YouWe know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.Qualifications & Experience:
  • Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field.
  • Previous experience in Customer Service, Order Management, or Supply Chain support roles.
  • Experience supporting European customers or multi-country operations is a strong advantage.
  • Proficiency in English required; additional European languages are an asset.
Required Skills & Competencies:Technical & Functional Skills
  • Strong experience in order management and customer service operations, preferably in FMCG, chemicals, or lubricants.
  • Working knowledge of ERP systems (e.g., SAP) and customer service tools; experience with CRM, EDI, or customer portals is an advantage.
  • Ability to manage multiple accounts and priorities in a fast-paced, high-volume environment.
  • Understanding of contracts, pricing structures, and service level agreements.
Business & Interpersonal Skills
  • Strong customer focus with the ability to build and maintain effective working relationships.
  • Clear and professional written and verbal communication skills, including customer-facing correspondence.
  • Strong problem-solving and analytical skills, with attention to detail.
  • Ability to work effectively in a cross-functional and multicultural environment.
  • Comfortable handling complexity and ambiguity across multiple countries and business models.
Behavioral Competencies
  • Accountability and ownership mindset.
  • Proactive and solution-oriented approach.
  • Resilience and adaptability during change or high workload periods.
  • Commitment to compliance, quality, and operational excellence.
Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.Benefits:
  • Competitive salary
  • Allowances, medical and optical reimbursements
  • Health care coverage for you and your eligible dependents
  • Robust employee centered programs for health and wellness
  • Time-off to promote healthy work-life balance or to care for your family
  • Annual corporate incentive bonus when the company meets established goals
  • Recognition & awards program
  • Life insurance
  • Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.Connect with us:

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